LIMOBUS TERMS AND CONDITIONS

limobus

TERMS AND CONDITIONS

ENTRY

We recommend passengers arrive 10-15 minutes before departure
Passengers should board the Limo Bus in the order in which they arrived at the pickup point, and only via the front door
All passengers must present a valid voucher. Passengers will not be permitted on board without a valid ticket
Voucher should be kept safe until the end of the journey. LimoBus employee may ask to see ticket at any time and failure to provide a valid voucher will lead to a penalty fine being issued.

VOUCHER AND VALIDITY OF PRICES

1) Voucher purchases at Limo Bus counter
1. Don Mueang Airport (DMK)
Terminal 1 Gate 7 (Level 1 arrival)
Terminal 2 Gate 14 (Level 1 arrival)
2. Suvarnabhumi Airport (BKK)
Gate 8 (Level 1)

2) Voucher purchases online at www.limobus.co.th
3) Voucher purchases at travel agent/hotel
4) Voucher purchases from a partner.
5) The vouchers are neither exchangeable nor refundable; the transport operator cannot be held liable for any changes in schedule, postponement of the journey, delays or cancellation of the others means of transport

PRIORITY ACCESS

1. Priority on the buses and at stops for people who have difficulty moving around; persons, who have a disability card, are visually impaired, disabled persons without a card, pregnant women and person accompanied by small children, elderly persons.
2. The front seats are reserved for them

BULKY ITEMS

1. Oversized items (windsurfing board, surfboard, bicycles, etc.)
Allowed in the hold, subject to availability of room, at the customer’s risk. The transport operator does not take any responsibility for any loss, damage or theft

LOST ITEMS

1. The passenger is fully responsible for his/her personal possessions that he/she carries on board
2. Any item found must be reported to LimoBus controller. It will then be stored at the head-office of the LimoBus operator where it can be claimed by the owner
3. Lost property can be returned to the owner either through a meeting arranged at one of the “Pick up Point”, or by post at his/her expenses.

DELAYS

1. The transport operator cannot be held liable for delays due to obstruction related to traffic (traffic jam, non-fault accident, etc.)

BABIES

1. The transport operator does not provide car seats. You are advised to carry a car seat with you. Failing this, the transport operator cannot be held liable in the event of any accident

PHOBITION

1. In the coach, it is forbidden to; smoke, bring food and/or drinks on board the vehicle.
2. The use of mobile telephones or any other noisy or loud devices should be limited in order to avoid disturbing the other customer in any manner.
3. The passengers are responsible for any damage they may cause to the vehicle or to other passengers.

LUGGAGE

1. The checked luggage is the responsibility of the transport operator. Every item in the luggage hold should carry a label mentioning the customer’s name, telephone number where he/she can be contacted and his/her postal address or valid email address
2. The transport operator can refuse to carry your luggage if it is too heavy or big
3. We strongly advise against putting any valuable items in your checked baggage
4. Loss/ theft of hold luggage compensation is limited, whatever be the case, to 5000 baht per unit of luggage subject to the presentation of the following supporting documents, the original purchase invoice of the lost bag, original purchase invoices for the contents of the lost bag, the original voucher on the day of the incident, a report of the loss or theft to the competent police authorities.
5. Damaged and unusable luggage in the hold; compensation will not exceed 1000 baht per unit luggage and is subject to the presentation of the following supporting documents.
6. Mistaken luggage: any luggage taken inadvertently by a customer in his/her responsibility. All the resultant cost is to be borne by the customer responsible.

• In all of the above three cases, the customer must immediately inform the LimoBus controller and report the incident, in writing, by registered letter with acknowledgement of receipt to our customer relations department within a period of 3 days after the incident. If no complaint is made within the above-mentioned duration, any action against the transport operator will be inadmissible.

COMPLAINTS

1. It must be sent in writing to our customer relations department within a period of 2 weeks following the incident, along with the original voucher and any other supporting documents that would help to process the complaint. If no complaint is made within the above-mentioned duration, any action against the transport operator will be declared inadmissible.

ACCIDENT ON BOARD

1. Any accident on board should be immediately reported to the driver for the transport operator to be informed of the same.
2. Intervention by fire-fighters is mandatory incase of bodily injury